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Our role

The Office of Inspector-General of Taxation & Taxation Ombudsman (IGTO) is an independent statutory agency that seeks to improve taxation administration and help you with complaints about the administrative actions of the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB). We are completely independent from the ATO and TPB.

‘Administrative action’ is a broad term that includes the fairness and reasonableness of the ATO and TPB’s approach in their dealings or interactions with you. If we are not empowered to assist you with a complaint, we will still seek to assist by referring you to an agency or support provider who may be able to do so.

The IGTO also seeks to improve the administration of the tax system for the benefit of all taxpayers by undertaking broader reviews and making recommendations to the ATO and to Government.

Further details of the role of the IGTO are set out in Making a Complaint and Our Reviews.