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Lodge a complaint form

If you require our help, please complete the Lodge a Complaint Form and we will contact you within 2 business days.


Before you begin, please be advised that:

If you are experiencing difficulties using the form, you may also contact us by:

Telephone: 1300 44 88 29

Facsimile: 02 8239 2100

Post: GPO Box 551, Sydney NSW 2001

After you lodge a complaint, an adviser from the IGT’s office will contact you within two (2) business days to discuss your complaint. We may need further information from you. If we can assist you without contacting the ATO or the TPB, we will do so. However, we may need to contact the ATO or the TPB to obtain more information regarding your complaint and to determine how we can best assist you. We will keep you updated regarding our progress.

If do not hear from us, please contact 1300 44 88 29 and quote your lodgement number and one of our advisers will be able to assist you.