The Inspector-General of Taxation and Taxation Ombudsman’s (IGTO) Corporate Plan 2024-27 sets out our vision, purpose, key activities and strategic priorities over the next four years. 

The IGTO, Ms Karen Payne said, “Integrity and fairness in tax administration actions, decisions and systems are significant themes in our Corporate Plan. The Australian community expects and benefits from a tax system that is administered fairly, equitably and transparently … since people are more willing to engage with the system where they trust in its integrity.” 

The IGTO has been supporting the integrity of the taxation system for 20 years – as Inspector-General of Taxation since 2003 and, additionally, as the Taxation Ombudsman since 2015. 

Our strategic priorities over the next four years are to: 

• Deliver an accessible and efficient dispute investigation service that is independent, relevant and timely 
• Support the integrity of the tax and superannuation systems and our own accountability as an Integrity Agency within those systems 
• Identify, through consultation and engagement with stakeholders, improvements to taxation administration decisions, actions and systems 

• Improve community awareness of our independent services 
• Communicate with Influence to effect improvements to tax and superannuation administration 
• Provide evidence-based and trusted advice to Government 
• Develop relevant expertise, capability and resilience for our people 

Our Corporate Plan highlights the key internal and external factors that contribute to us achieving our vision and purpose. It also highlights the breadth of the tax and superannuation systems in Australia and the key stakeholders with whom we interact. 

For further information – Contact

Marjorie Johnston – Wordmakers

Mobile: 0407 329 430

[email protected]

About the IGTO

The Inspector-General of Taxation and Taxation Ombudsman (IGTO) is an independent, Commonwealth statutory agency, established in 2003. The Taxation Ombudsman function was transferred to the IGTO in 2015. The IGTO provides an important safety net service in the tax system.  Independent investigation of taxpayer complaints enhances community confidence in the fairness of the tax system and provides assurance to taxpayers in the fairness of their outcomes. This helps to enhance voluntary compliance. The IGTO also provides independent advice and assurance to Government on the taxation administration laws and systems. Since 2015, the IGTO has performed dual roles, which complement each other: 

• The Taxation Ombudsman provides independent assistance and assurance directly to taxpayers and tax professionals and investigates taxation complaints about the actions and decisions of the Australian Taxation Office (ATO) or the Tax Practitioners Board (TPB). The Taxation Ombudsman, also conducts investigations of actions that have broader community impact or are commonly observed in a number of complaints to identify wider system improvements that address the causal issues. 
• The Inspector-General of Taxation undertakes investigations of actions, systems and taxation laws (to the extent they deal with tax administration matters).