Our guidelines and protocols

Commonwealth of Australia Public Service Act 1999 Section 15(3) Procedures for Determining Suspected Breaches of the Code of Conduct

On 01 November 2021 Ms Karen Payne, Inspector-General of Taxation published the Commonwealth of Australia Public Service Act 1999 Section 15(3) Procedures for Determining Suspected Breaches of the Code of Conduct.

Protocol between the Inspector-General and The Treasury

On 30 March 2007 Mr David Vos, Inspector-General of Taxation and Mr Mike Callaghan, Executive Director, Revenue Group (on behalf of the Secretary to the Treasury), signed a protocol outlining the nature of the co-operative working relationship between their agencies.

Protocol between the Inspector-General and the ATO

On 24 May 2007, Mr David Vos, Inspector-General of Taxation and Mr Michael D’Ascenzo, Commissioner of Taxation, signed a revised protocol outlining the nature of the co-operative working relationship between their agencies.

This Protocol does not address arrangements arising between the ATO and the Taxation Ombudsman – which first commenced on 1 May 2015. In addition, some aspects of the Protocol have been replicated or superseded by the IGTO/ATO Review Operational Guidelines (refer below) and IGTO/ATO Complaints Handling Guidelines (refer below).

IGTO – ATO Complaints Handling Guidelines

This document provides operational guidelines between the Inspector-General of Taxation and Taxation Ombudsman (IGTO), and the Australian Taxation Office (ATO) regarding tax complaints lodged with the IGTO.

IGTO – ATO Review Operational Guidelines

This document provides operational guidelines between the office of the Inspector-General of Taxation and Taxation Ombudsman (IGTO) and the Australian Taxation Office (ATO) for the conduct of IGTO reviews.

IGTO Complaint Categories

All approaches to the IGTO are recorded and categorised (Categories range from ‘0’ to ‘5’) for case management and reporting purposes. The IGTO provides a short-form summary of the classifications used to assist in understanding the nature of the services we provide to the community and the IGTO’s reporting in relation to same.

IGTO Statement of Business Ethics

This Statement of Business Ethics sets out the expectations of the Inspector-General of Taxation and Taxation Ombudsman (IGTO) and explains the mutual obligations between goods and service providers, contractors and ourselves. Importantly, the IGTO is a Commonwealth integrity agency and as such seeks to meet and observe the highest standards of integrity within the Australian community and Commonwealth.

IGTO Statement of Compliance with Child Safe Framework

This Statement sets out the Inspector-General of Taxation and Taxation Ombudsman (IGTO) compliance with the Commonwealth Child Safe Framework. The IGTO is committed to fostering a culture of child safety and continues to integrate child safety initiatives into our organisational culture and work practices.