The IGTO leadership
Inspector-General & Taxation Ombudsman
Ms Karen Payne, LLB MComm BComm CTA CA Solicitor
Ms Karen Payne was appointed Inspector-General of Taxation & Taxation Ombudsman commencing on 6 May 2019.
She leads the Taxation Ombudsman complaints management service for taxpayers and advisers and the Inspector-General of Taxation’s review and public reporting function, both of which are directed at improving the tax administration system for all taxpayers.
Ms Payne is also a Member of the Australian Reinsurance Pool Corporation.
Ms Payne was previously a Member of the Board of Taxation as well as the inaugural Chief Executive Officer of the Board of Taxation. She was formerly a partner with MinterEllison, specialising in corporate and international tax for mergers and acquisitions, and capital raising for the financial services, mining, energy, and utilities sectors. Her career includes a broad range of experience (legal, accounting, audit, education and tax return preparation) across a diverse range of taxpayers (including individuals, trusts, companies and partnerships).
She brings a wealth of experience and extensive networks to the role of Inspector-General having worked with a range of government and private stakeholders as well as the legal and tax profession, and many industry bodies.
Ms Payne is a solicitor admitted in New South Wales and is a member of:
- Chartered Accountants Australia and New Zealand (CA ANZ)
- The Tax Institute
- Australian Institute of Company Directors
Deputy Inspector-General & Taxation Ombudsman
Mr Andrew Mcloughlin, BBus MTax CTA FCA FCPA
Mr Andrew McLoughlin continues in his role as Deputy Inspector-General of Taxation & Taxation Ombudsman after his appointment as Acting Inspector-General of Taxation & Taxation Ombudsman from 6 November 2018 to 5 May 2019. He has held the position of Deputy since 2009.
He is responsible for both the Office of the Taxation Ombudsman complaints management service for taxpayers and advisers and the Inspector-General of Taxation’s review and public reporting directed at improving the tax administration system. He has a broad range of relationships with taxpayers and tax professionals as well as Government and its related agencies, particularly the ATO, the Department of Treasury and the Judiciary. Formerly, he was Global Head of Tax at Allco Finance Group and Deputy Head of Tax Australia-New Zealand at Deutsche Bank. He is also a hand-made-jeweller by trade qualification & small business experience.