Publications
Publications
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Quarterly Newsletter – December 2025
Read the December edition of our quarterly newsletter. In this issue Sign up to our mailing list to receive future editions.
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Reviews: refreshed work plan FY25/26
We undertake consultation to refresh our work plan every 6 months to ensure that it remains relevant and responsive to changing environmental, social and policy priorities. Our refreshed 2025-26 workplan outlines the status of current reviews, what’s coming up next and necessary changes made to prioritise emerging reviews and to align or avoid duplication with other Government reviews or bodies of work. …
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Annual Report 2024-25
The Tax Ombudsman’s Annual Report for the financial year ending 30 June 2025 is available here on our website, as well as on the Transparency Portal which is the central storage point for publicly available corporate information for all Commonwealth bodies.
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Review: ATO’s registered agent phone line and service offer to agents
We conducted a review into the ATO’s registered agent phone line in response to increasing complaints of poor service. Registered tax agents play a vital role in the Australian tax system, representing 62% of individual taxpayers and 96% of other taxpayers. The ATO encourages registered agents to use its online services but, with 65% of…
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Review: Systemic review of the effectiveness of the ATO’s registered agent phone line.
STATUS: Review completed October 2025 We conducted a review into the ATO’s registered agent phone line in response to increasing complaints of poor service. Registered tax agents play a vital role in the Australian tax system, representing 62% of individual taxpayers and 96% of other taxpayers. The ATO encourages registered agents to use its online…