Publications

  • Tax debt interest under investigation 

    Tax debt interest under investigation 

    A review of how the ATO manages the interest on unpaid tax debt is underway, with the community encouraged to have their say.  The Tax Ombudsman has commenced a new review and is especially interested in looking at where taxpayers seek to have their interest charges reduced or removed (remitted) from their account when seeking…

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  • Feedback on ATO vulnerability framework

    Feedback on ATO vulnerability framework

    The Tax Ombudsman welcomes the opportunity to provide feedback on the ATO’s draft Vulnerability Framework. We have been aware of the ATO’s work in this area over the past year and have had the benefit of early insights and briefings as the framework has been developed.

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  • Quarterly Newsletter – September 2025 Edition

    Quarterly Newsletter – September 2025 Edition

    Read the September edition of our quarterly newsletter. In this issue:– New look Tax Ombudsman– Catching up on complaints– REVIEW: ATO service to agents– REVIEW: Victim-survivors foot the bill for financial abuse within the tax system– REVIEW: Tax letters not well understood– Work plan 2025-26 released. Sign up to our mailing list to receive future…

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  • Information flyer – for taxpayers

    Information flyer – for taxpayers

    Download a copy of our printable flyer with information for taxpayers.

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  • Information flyer – for tax professionals

    Information flyer – for tax professionals

    Download a printable flyer with information for tax professionals.

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