Publications
Publications
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Quarterly Newsletter – September 2025 Edition
Read the September edition of our quarterly newsletter. In this issue:– New look Tax Ombudsman– Catching up on complaints– REVIEW: ATO service to agents– REVIEW: Victim-survivors foot the bill for financial abuse within the tax system– REVIEW: Tax letters not well understood– Work plan 2025-26 released. Sign up to our mailing list to receive future…
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Information flyer – for taxpayers
Download a copy of our printable flyer with information for taxpayers.
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Information flyer – for tax professionals
Download a printable flyer with information for tax professionals.
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Corporate Plan FY26-FY29
This Plan builds on the considerable progress we made as an agency in the last 12 months, my first as the agency head. While we have changed our brand to the Tax Ombudsman – to increase the community’s awareness and understanding of what we do – our purpose, ambitions and goals remain the same. We…
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An own motion review into the ATO’s management of a complex and long-running case
We have commenced an independent investigation into the ATO’s management of a complex and long-running case. The review will examine allegations of maladministration raised by a taxpayer and recently reported in the media. We will also explore whether there are any underlying systemic issues and opportunities for improvement. This is a complex case spanning many…