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  • About us
    • Our people
    • Our legislation and jurisdiction
    • Corporate Information
    • Our policies and plans
    • Senate orders
    • Contact us
  • For taxpayers
    • What can I complain about?
    • Our commitment to you
    • Other organisations that can help you
  • For tax professionals
    • Working with other government agencies 
    • Managing clients’ expectations
    • Supporting your clients
  • Reviews and reports
    • Work plan 2025-26
    • Current reviews
    • Completed reviews
  • News and media
    • Publications
Lodge a complaint

Publications

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  • Submission into the House of Lords Public Services Committee’s inquiry regarding child maintenance

    Submission into the House of Lords Public Services Committee’s inquiry regarding child maintenance

    May 2, 2025
    137 KB
  • Review: Identification and management of financial abuse within the tax system

    Review: Identification and management of financial abuse within the tax system

    Reviews and reports Financial abuse can happen to anyone. Data from the Australian Bureau of Statistics shows that 1 in 6 women (16% or 1.6 million women) and 1 in 13 men (7.8% or 745,000 men) have experienced economic abuse by an intimate partner. Financial abuse can occur through many different types of practices, including…

    April 2, 2025
  • Systemic review of the effectiveness of the ATO’s registered agent phone line.

    Systemic review of the effectiveness of the ATO’s registered agent phone line.

    STATUS: Submissions have closed. Report expected mid Oct 2025. The Inspector-General of Taxation and Taxation Ombudsman is investigating the effectiveness of the Australian Taxation Office (ATO) registered agent phone line in response to increased reports of dissatisfaction with the service. Registered tax and BAS agents and their professional bodies and associations across Australia can share…

    March 5, 2025
  • Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 January 2024 – 31 December 2024

    Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 January 2024 – 31 December 2024

    January 30, 2025
  • Identification and management of financial abuse within the tax system

    Identification and management of financial abuse within the tax system

    Terms of reference Our work will build on broader Parliamentary, academic and community efforts to combat financial abuse and support victim-survivors. Our review will examine concerns raised though our complaint investigation service and by key stakeholders to seek to identify improvements in detecting and managing instances of financial abuse within the tax system. Importantly we…

    December 5, 2024
    154 KB
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