Publications
Publications
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Corporate Plan FY26-FY29
This Plan builds on the considerable progress we made as an agency in the last 12 months, my first as the agency head. While we have changed our brand to the Tax Ombudsman – to increase the community’s awareness and understanding of what we do – our purpose, ambitions and goals remain the same. We…
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An own motion review into the ATO’s management of a complex and long-running case
We have commenced an independent investigation into the ATO’s management of a complex and long-running case. The review will examine allegations of maladministration raised by a taxpayer and recently reported in the media. We will also explore whether there are any underlying systemic issues and opportunities for improvement. This is a complex case spanning many…
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Review: Letters from the ATO
Reviews and reports The ATO sends more than 140 million letters and messages to Australians each year and invests considerable taxpayer funded resources into developing and distributing them. But many people still say they find some letters confusing, too technical, and their tone can cause unnecessary stress and anxiety. We conducted this review because the…
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Review: ATO engagement with First Nations taxpayers
Reviews and reports All Australians are entitled to services and support that enable them to engage effectively and fairly with the tax system. However, First Nations taxpayers may face distinct and systemic barriers in doing so, including lower levels of digital access, financial literacy, access to key identity documents and trust in government institutions. According…
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Review: ATO online services for agents
Reviews and reports Online Services for Agents (OSfA) is a secure system provided by the ATO for registered tax and BAS agents. It allows agents to access a range of client information and services, offering real-time visibility and control over client data. The ATO has been encouraging agents to use self-service platforms like OSfA to…